Singapore Airlines
Reviews and Complaints
I have found some items missing from my luggage
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Verified ReviewerMisguided
- Quick reply without studying the cse
- Same reply by different person
Preferred solution: The tickets for fare they advertised
User's recommendation: Don't be mislead
I need to find our booking and print boarding passes
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Verified ReviewerTO ASK FOR ADDITIONAL BAGGAGE
Subject: Request for Extra Baggage Allowance
Dear Singapore
I hope this message finds you well. I am writing to inquire about the possibility of obtaining extra baggage allowance for my upcoming flight SQ432 and SQ802 from Mumbai to Singapore and Singapore to Beijing on 21/2/24.
Due to low luggage allowance i am not able to take all of my belongings including study material as Im a medical student, I anticipate needing additional space for my belongings.
Could you please advise on the procedure for requesting extra baggage allowance or any options available to accommodate my request?
I would greatly appreciate any assistance you can provide in this matter
Thank you for your attention to this request. I look forward to your prompt response.
Sincerely,
Sambare Lachee Suresh
- Good service in the air
- Low customer care
Preferred solution: Additional baggage allowance- student exception
User's recommendation: Singapore Airline email address where we can put our queries and request
Very upset of my lost delayed baggage
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Verified Reviewer | Townsville, QueenslandBasic Enquiry
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Verified ReviewerSaying thank you to SANDRA flight attendant in business class SQ 607
i was tripping with my family and i have a young son age 2 years old.
we are separated in a business class in the middle that have a far seat. my son is crying very loud because of far from me.
but SANDRA did so great and very kind to us.
she is very gentle, very understand, she can handle it very smooth and not angry to me like some of flight attendants looks bit not convenient with me and with the situations
i dont know what to do, i just want to make sure my son is in a good situation, and SANDRA did very nice. we want to say thank you to SANDRA who really help us.
i hope she can be the leader or she can reach her dream in the near future in Singapore Airline. hopefully my letters of my real story of her can help her that she is really great flight attendant in Singapore Airlines, and she deserves being a leader.
SQ 607
incheon - singapore
Lost luggage since July 8, 2022
Preferred solution: Deliver product or service ordered
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Verified ReviewerSingapore airlines have screwed my reservation booked well ahead of time
I have reserved for Singapore airline travel on August 27, 2022, for a travel date on May 18, 2023. But Singapore Airlines changed the schedule of some of my connecting flights and made my itinerary misconnection and invalid.
On top of that, the local Singapore Airlines office redirected my call to a shady travel agent company {{Redacted}}, who tried to sell other flights without my authorization for additional fees aggressively.
Also, the travel agent made fun of me for booking in Economy class and said I was not entitled to Singapore Airlines' cancellation policy rules because I booked economy class. I have no plans to pay additional charges on a flight ticket I confirmed last year.
Preferred solution: Full refund
User's recommendation: Never book Singapore Airlines with other connection flights
Flight cancelled
Missing baggage
User's recommendation: Do not trust their Bagge services.
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Verified Reviewer | Ipoh, PerakRENEWAL OF KRISFLYER CARD NO. 823946****
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Verified ReviewerQuery on Refund - E-Ticket Number: 618-244****900
Hello, Singapore Airlines Customer Service,
I have a case logged where I was promised a refund of a flight that I did not use from Singapore to Ahmedabad and I was promised a refund of around $426 AUD on 17th April and I was told the Refund process takes around 6 weeks. Now its already 6 weeks and Today I called your contact centre and the lady didnt knew how long it would take and gave me a shock that it would still take 8 weeks or more from here to process or get any refund.
Now, I am not very happy that for a RICH AIRLINE like Singapore to process a refund of mere $426 that too reason is my mother demised on that day and all evidences given, it is really insane that you dont have proper channels or procedures to help customers who use your airline career and be rated No. 1 in ASIA?
I hope someone appropriate can read my message and help me?
Regards
Sujan
Preferred solution: Full refund
User's recommendation: Stop Using Singapore Airlines
No help, no response, it sucks
Preferred solution: Full refund
Trying to register for Krisflyer Login
User's recommendation: So disappointed Singapore airlines did not contact me in relation to registering for Krisflyer account
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