Anonymous
map-marker Brisbane, Queensland

I have found some items missing from my luggage

I had my luggage was delayed by one day. When I opened I had some money inside gone missing & I had some small mirror compact missing to. I wonder if theres cameras in the missing baggage area. I was missing when I arrived Singapore.left Malta On the 6 th September with Lufthansa airlines to Frankfurt then Singapore but the luggage was coming straight to Singapore.only was upset bc I found things missing the padlock was still on my luggage locked. I should not put money in my luggage.
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Pruthu D

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Verified Reviewer

Misguided

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. It was their mistake because within 48 hours they removed that fare. Fares shown but did not exist. Where can I send u detailed mail. They asked screen shoot which I sent They even asked me what date I wanted to travel and replies were very odd
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Loss:
$11
Pros:
  • Quick reply without studying the cse
Cons:
  • Same reply by different person

Preferred solution: The tickets for fare they advertised

User's recommendation: Don't be mislead

Syncere Pys
map-marker Finchley, Barnet

I need to find our booking and print boarding passes

I have an SQ number but I am being told that there is no booking. Please help as I want to complete the information you require and print our boarding passes.
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Lachee S

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Verified Reviewer

TO ASK FOR ADDITIONAL BAGGAGE

Subject: Request for Extra Baggage Allowance

Dear Singapore

I hope this message finds you well. I am writing to inquire about the possibility of obtaining extra baggage allowance for my upcoming flight SQ432 and SQ802 from Mumbai to Singapore and Singapore to Beijing on 21/2/24.

Due to low luggage allowance i am not able to take all of my belongings including study material as Im a medical student, I anticipate needing additional space for my belongings.

Could you please advise on the procedure for requesting extra baggage allowance or any options available to accommodate my request?

I would greatly appreciate any assistance you can provide in this matter

Thank you for your attention to this request. I look forward to your prompt response.

Sincerely,

Sambare Lachee Suresh

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Pros:
  • Good service in the air
Cons:
  • Low customer care

Preferred solution: Additional baggage allowance- student exception

User's recommendation: Singapore Airline email address where we can put our queries and request

Anonymous
map-marker Singapore, Singapore

Very upset of my lost delayed baggage

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They dont care a bit about there passengers Terrible customer service. Flew business class baggage was lost I asked them politely to deliver ina flexible time spot when they find it But answer is no We only deliver at a certain slot. You guys were the ones who could not deliver with the passenger not my fault. Cant believe there service I spoke out but no not an even one email from sq never want to fly again
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wendy b Qli

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Verified Reviewer
| map-marker Townsville, Queensland

Basic Enquiry

We are traveling to Phuket from Cairns on Saturday 19th depart 6:20pm, stopping in Singapore. can our luggage go straight through to Phuket please advise ASAP Wendy and Marko Borovina
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errylsetiya d

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Verified Reviewer

Saying thank you to SANDRA flight attendant in business class SQ 607

i was tripping with my family and i have a young son age 2 years old.

we are separated in a business class in the middle that have a far seat. my son is crying very loud because of far from me.

but SANDRA did so great and very kind to us.

she is very gentle, very understand, she can handle it very smooth and not angry to me like some of flight attendants looks bit not convenient with me and with the situations

i dont know what to do, i just want to make sure my son is in a good situation, and SANDRA did very nice. we want to say thank you to SANDRA who really help us.

i hope she can be the leader or she can reach her dream in the near future in Singapore Airline. hopefully my letters of my real story of her can help her that she is really great flight attendant in Singapore Airlines, and she deserves being a leader.

SQ 607

incheon - singapore

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Tetsie P

Lost luggage since July 8, 2022

I lost my luggage since last July 8, 2023 since I arrived from my flight from Manila to Frankfurt and until now I did not heard anything from Singapore Airline. Actually I travelled from Manila with Scoot airline sister company of Singapore airlines to Singapore then from Singapore to Frankfurt with Singapore airlines. It is already 1 month now still I did not heard from them. I called their office in Frankfurt no answer I do not know if I can recover my luggageI do have valuable things inside but sad to note nothing heard or received any feedbacks from them
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Preferred solution: Deliver product or service ordered

SIJOY T

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Verified Reviewer

Singapore airlines have screwed my reservation booked well ahead of time

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I have reserved for Singapore airline travel on August 27, 2022, for a travel date on May 18, 2023. But Singapore Airlines changed the schedule of some of my connecting flights and made my itinerary misconnection and invalid.

On top of that, the local Singapore Airlines office redirected my call to a shady travel agent company {{Redacted}}, who tried to sell other flights without my authorization for additional fees aggressively.

Also, the travel agent made fun of me for booking in Economy class and said I was not entitled to Singapore Airlines' cancellation policy rules because I booked economy class. I have no plans to pay additional charges on a flight ticket I confirmed last year.

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Preferred solution: Full refund

User's recommendation: Never book Singapore Airlines with other connection flights

Anonymous
map-marker Santo Domingo Este, Provincia De Santo Domingo

Flight cancelled

Hello, Flight SQ025 from EWR to FRA was canceled in September 2021 (Booking reference 2JJCNR). I have bought the flight for a friend with my credit card. To date the airline has not refunded my money. I have called multiple times and have mailed a letter to Singapore Airlines at their offices in Frankfurt (Germany) and no response. With many regards, Omar Paino Perdomo
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Anonymous
map-marker Harrisburg, Pennsylvania

Missing baggage

Our baggage has been lost for more than two weeks now and no updates have been provided. We have lots of valuable items there and the customer service is worse, and they do not put enough effort to help us out. We really need our luggage with our personal belonging. Each time I call to follow up they have different opinion and no one knows the fact of what is happening.
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User's recommendation: Do not trust their Bagge services.

Chew C Rse

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Verified Reviewer
| map-marker Ipoh, Perak

RENEWAL OF KRISFLYER CARD NO. 823946****

Singapore Airlines - RENEWAL OF KRISFLYER CARD NO. 823946****
Singapore Airlines - RENEWAL OF KRISFLYER CARD NO. 823946**** - Image 2
Singapore Airlines - RENEWAL OF KRISFLYER CARD NO. 823946**** - Image 3
Referring to above, please favor me to issue a new card to RJP Sdn. Bhd, address No 53A, Jalan Impian Emas 5/1, Taman Impian Emas, 81300, Skudai, Johor. Meanwhile, please find check in receipt for your updating to my account. Booking Reference: 5D98XU
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Sujan M Ymr

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Verified Reviewer

Query on Refund - E-Ticket Number: 618-244****900

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Hello, Singapore Airlines Customer Service,

I have a case logged where I was promised a refund of a flight that I did not use from Singapore to Ahmedabad and I was promised a refund of around $426 AUD on 17th April and I was told the Refund process takes around 6 weeks. Now its already 6 weeks and Today I called your contact centre and the lady didnt knew how long it would take and gave me a shock that it would still take 8 weeks or more from here to process or get any refund.

Now, I am not very happy that for a RICH AIRLINE like Singapore to process a refund of mere $426 that too reason is my mother demised on that day and all evidences given, it is really insane that you dont have proper channels or procedures to help customers who use your airline career and be rated No. 1 in ASIA?

I hope someone appropriate can read my message and help me?

Regards

Sujan

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Loss:
$426

Preferred solution: Full refund

User's recommendation: Stop Using Singapore Airlines

Jason N Xvv

No help, no response, it sucks

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Original review Jul 05, 2023
Wanted to change my flight booked on business class, was impossible online Singapore airline app, tried calling several numbers to no avail. Send a request via online and even went to meet Spore airline rep at airport to call country office but got no reply as promise.
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Preferred solution: Full refund

Anonymous
map-marker Dublin, Leinster

Trying to register for Krisflyer Login

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Please send me email to allow me register as my old Krisflyer number has expired. Thank you kindly. Bridie O'Neill
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User's recommendation: So disappointed Singapore airlines did not contact me in relation to registering for Krisflyer account

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